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About Course
Course Title: The Art of Effective Communication: Building Stronger Connections
Target Audience: Individual contributors, new hires, teams looking to improve baseline skills.
Duration: 1-Day Workshop (or 4 x 90-minute virtual sessions)
PART 1: The Foundation of Communication
• Learning Objective: Understand the core components and common barriers of communication.
• Topics:
o The Communication Process: Sender, Message, Channel, Receiver, Feedback.
o The 7-38-55 Rule (Mehrabian’s Myth vs. Reality).
o Identifying Common Barriers: Psychological, Linguistic, Cultural, Environmental.
o The Role of Active Listening as the Bedrock of good communication.
PART 2: Mastering Active Listening
• Learning Objective: Move from passive hearing to active understanding.
• Topics:
o The Difference Between Hearing and Listening.
o Characteristics of Poor Listeners (e.g., interrupting, rehearsing a response).
o Techniques for Active Listening:
▪ Paraphrasing and Summarizing (“So, if I’m understanding you correctly…”)
▪ Reflecting Feelings (“It sounds like you’re frustrated by…”)
▪ Asking Open-Ended Questions (Who, What, Where, When, Why, How?).
• Activity: Paired listening exercises with debrief.
PART 3: Crafting Your Message with Clarity
• Learning Objective: Structure messages to be clear, concise, and audience-focused.
• Topics:
o Know Your Audience: What do they need to know/feel/do?
o Using the P.R.E.P. Framework (Point, Reason, Example, Point) for structure.
o Eliminating Jargon and Ambiguous Language.
o The Power of Brevity: Being concise without being abrupt.
• Activity: “Explain a Complex Concept Simply” exercise.
PART 4: The Non-Verbal Advantage
• Learning Objective: Align body language, tone, and words to build trust and credibility.
• Topics:
o The Impact of Body Language: Posture, eye contact, gestures, facial expressions.
o Vocal Tone: Pace, pitch, volume, and inflection (avoiding monotone).
o The Importance of First Impressions.
o Ensuring Verbal and Non-Verbal Cues are Congruent.
• Activity: Video recording and playback of a short talk for self-analysis.
PART 5: Foundational Interpersonal Skills
• Learning Objective: Apply core skills to everyday work interactions.
• Topics:
o The Art of Asking Great Questions.
o Providing Constructive Feedback using the S.B.I. Model (Situation, Behavior, Impact).
o Receiving Feedback without Becoming Defensive.
o Basic Conflict De-escalation: “I” Statements vs. “You” Statements.
• Activity: Role-play giving and receiving feedback on a work scenario.
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